Shipping & Returns

Returns, Exchanges & Store Credit

  • Damaged, defective, or incorrect items must be reported within 3 business days of delivery. Please email lindengypsy@gmail.com for assistance before returning if you have any questions.
  • Returns on clothing, shoes, jewelry, home goods & accessories ARE ONLY ELIGIBLE for a STORE CREDIT and EVEN VALUE EXCHANGE.  We do not offer refunds! 
  • Exchange merchandise must be returned to us within 14 days of the delivery confirmation date. Original shipping fees are non-refundable & return shipping is the responsibility of the customer.
  • All "SALE" or “SAMPLE SALE” items are considered FINAL SALE and will not be covered under the return guidelines. 
  • In the event of a store credit; Store credits will be issued to the email address you provided at checkout. Store credits will be in the form of a one time use discount code that can't be combined with any other discount codes. Please allow 5-7 days to process your credit. *If you received free shipping on your order, shipping charges for your item may be deducted from the total credit amount. 
  • LINDEN GYPSY is a small business and unfortunately, at this time, we DO NOT ACCEPT RETURNS OR REFUNDS. However, you can exchange your items for equal value and we will do our best to make sure you find a replacement you or someone else will love. In the event of an exchange, you’ll be required to pay for shipping. 
  • LINDEN GYPSY is not yet accepting SEZZLE to pay for your order. Perhaps in the very near future.

 

Please send all exchange merchandise correspondence to ~

LINDEN GYPSY ~ Returns Dept 

20550 Carrey Rd, Walnut, CA, 91789

 email: lindengypsy@gmail.com

**Please include your filled-out returns slip in your package and a note about what you are exchanging.

 

Shipping

*Our office hours are 10am – 5pm Mon – Fri PST (excluding Weekends & Major Holidays). Please keep this in mind when you are expecting a response. We will try to respond to all email requests within 24 hours of receipt.*

  • All orders will be shipped We process orders every Friday before 4pm PST unless otherwise notified. If you need your items sooner, please reach out to us below and we will make arrangements to rush your items.
  • LINDEN GYPSY WILL NOT assume responsibility for invalid information given by the customer and any additional shipping fees due to this will be the customer's responsibility.
  • We are not responsible for any lost or stolen packages. If you feel as though your package has been lost, please submit a claim to USPS here.
  • All packages sent out have GPS tracking information embedded in the barcode. 
  • If your tracking shows "delivered" and you have not received your package, LINDEN GYPSY IS NOT responsible for your package. This issue must be resolved with the United States Postal Service or your local law enforcement.
  • We know how important your order is, so we aim to fulfill orders as quickly as possible. We process orders every Friday before 4pm PST. While we cannot cancel or change an order once it has been placed you are welcome to exchange the item with us in accordance with our return policy.
  • You will be notified immediately if an item is on backorder or any other means of being delayed and given an ETA on when you will receive it. If an item becomes discontinued while on backorder, you will receive an option to replace the item with another on our site for equal value. Although we make every attempt to have items available in stock, occasionally we may list inventory as back-ordered, indicating that the item is temporarily out of stock, even with a given availability date. These items are not available to ship immediately because we are in the process of securing additional inventory from our supplier.
  • If you are ordering a PREORDER item, it will state the estimated time of arrival on our website. Sometimes our vendors give us an estimated date & the items get delayed. If this happens we will reach out to you immediately to give you an updated ETA on the item's arrival.
  • For INTERNATIONAL CUSTOMERS ~ LINDEN GYPSY is not aware of what your country's Tariff/Customs Charges are. This is something you should know if you are buying internationally. We are not responsible for the extra Customs Charges your country charges you to get goods sent to you in your country. We are a USA Based company that pays USPS shipping charges to ship outside of the USA. 
  • Contact:  lindengypsy@gmail.com if you have any customer care questions.